The primary function of the campus-assigned Student Loan Counselor (cSLC) is maintaining the campus⿿s defaults rates within the acceptable standards established by Senior Management of Kaplan Higher Education Corporation. To accomplish this objective, the cSLC will employ a combination of proactive and reactive default management activities, including loan counseling of student borrowers and collaboration with campus staff in the areas of financial aid and admissions, and contacting out-of-school borrowers to cure delinquent account statuses. Conduct recurring loan counseling sessions with in-school borrowers.⿢ Complete campus follow-up reviews of default plan-related activities assigned to other areas of the campus.⿢ Implement default aversion strategies appropriate for the assigned campus population.⿢ Contact delinquent borrowers via phone, letter, email, etc. and advise them of their repayment responsibility and options. ⿢ Receive phone calls from students, answering their questions regarding their loans and repayment options.⿢ Counsel borrowers regarding the requirements for deferment, forbearance, and consolidation options.⿢ Achieve the cure and activities goals set my management. ⿢ Act as liaison between the student borrower and the loan servicer to obtain verbal forbearances and to update borrower information.⿢ Document student contact activity and results.⿢ Travel to assigned campuses as needed to meet with students and campus staff - up to 10% travel. ⿢ Complete other duties, as assigned.Contact / receive inquiries from delinquent borrowers via phone, letter, email, etc. and advise them of their repayment responsibility and options. Complete campus follow-up reviews of default plan-related activities assigned to other areas of the campus.Document student contact activity and results.Requirements:AA Business or related area of study (preferred, not required)2-4 Years Experience Default management and/or consumer loan collections Fundamental skill level in MS-Excel⿢ Accurate recall and input of data⿢ Excellent customer service skills⿢ Strong oral and written communication skills ⿢ Attentive to details and listens well⿢ Ability to maintain confidentiality of sensitive data⿢ Ability to spend long periods of time on the telephone and follow a script⿢ Self-starting and able to work consistently without direct supervision⿢ Ability to interact in a professional manner with borrowers and co-workers⿢ Ability to explain options clearly to borrowers

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